Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine my correct size for Grant Stone boots?
Most of our lasts, such as the Leo last, run about a half size large compared to standard US sizing. We recommend sizing down 0.5 from your typical sneaker or Brannock size for the best fit.
What is your return and exchange policy?
We offer returns and exchanges on all unworn items in their original condition within 15 days of delivery. Please ensure you try your footwear on a carpeted surface to avoid scuffing the outsoles.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of the order.
Can your footwear be resoled?
Absolutely. Our footwear is constructed using a Goodyear welt, which allows a cobbler to replace the outsole multiple times, significantly extending the lifespan of your boots or shoes.
How should I care for the leather on my Grant Stone products?
We recommend regular brushing with a horsehair brush and using a high-quality leather conditioner every few months. Specific care instructions may vary depending on whether the leather is Chromexcel, calfskin, or suede.
When will out-of-stock items be replenished?
We restock our core collection every few months. For limited releases or specific sizes, we recommend signing up for restock notifications on the individual product page.